Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to most locations in Australia. Due to carrier restrictions, we may not be able to ship to some locations within Australia. You will not be able to finalise your cart, if your address is in one of these areas.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
*For freight free to support disaster relief for Cyclone Alfred, the following post codes qualify. Please contact us directly if you believe your post code should qualify for this offer.
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